Improve Your Customer Service
8567
Business > Customer Service
Mar 1, 2007
ian Williamson
Improve Your Customer Service
Good customer service is one of the most important part of your business. It's essential to get repeat customers, the backbone of most businesses. And unsatisfied customers are always fast to spread their unhappiness. So here are a few tips about customer service:
Be polite and use appropriate style.
This is a must. Your clients will respect you a lot more if you act and sound professional. And many people will take offense at being addressed too familiarly.
The customer is always right.
That is an old saying, but always true. The problem or blame may be on the customer's side, but you should never tell this outright. If it's a problem on his side, just tell him the steps to fix it and be understanding. And, if the problem is on your side, do not be afraid to say sorry and explain the problem if the situation warrants it.
Offer a refund if the problem is too serious.
Some customers will not dare to ask for a refund, even if it's appropriate given the situation. Tell them yourself that you will refund them if they wish to, even if you have a clear guaranty displayed on your site.
Be willing to go the extra mile.
It's the little things that count. When you can do more than asked do not be afraid to, your customers will love you for it. For example, you can use pictures, screenshots or samples to answer a question instead of simply describing with words, or send a handwritten thank you note with your physical products.
Make your customer feel comfortable asking questions.
Answer all questions you receive promptly and politely. The fact that they may not be taking part in your latest promotion or buying your latest product doesn't make their question is less important. It may be less profitable for you, but your customer could not care less about these things. Who know, they could be planning a big purchase, or would have if they had been treated well.
Always follow-up if you expect a problem.
You do not need to follow your customers every step of the way. But if you notice a problem, or just answered a particularly complicated request, it's best to make sure everything is resolved before you move on. Make it easy to contact you if there is still something wrong. A proactive approach can save many headaches in the long run.
Be polite and use appropriate style.
This is a must. Your clients will respect you a lot more if you act and sound professional. And many people will take offense at being addressed too familiarly.
The customer is always right.
That is an old saying, but always true. The problem or blame may be on the customer's side, but you should never tell this outright. If it's a problem on his side, just tell him the steps to fix it and be understanding. And, if the problem is on your side, do not be afraid to say sorry and explain the problem if the situation warrants it.
Offer a refund if the problem is too serious.
Some customers will not dare to ask for a refund, even if it's appropriate given the situation. Tell them yourself that you will refund them if they wish to, even if you have a clear guaranty displayed on your site.
Be willing to go the extra mile.
It's the little things that count. When you can do more than asked do not be afraid to, your customers will love you for it. For example, you can use pictures, screenshots or samples to answer a question instead of simply describing with words, or send a handwritten thank you note with your physical products.
Make your customer feel comfortable asking questions.
Answer all questions you receive promptly and politely. The fact that they may not be taking part in your latest promotion or buying your latest product doesn't make their question is less important. It may be less profitable for you, but your customer could not care less about these things. Who know, they could be planning a big purchase, or would have if they had been treated well.
Always follow-up if you expect a problem.
You do not need to follow your customers every step of the way. But if you notice a problem, or just answered a particularly complicated request, it's best to make sure everything is resolved before you move on. Make it easy to contact you if there is still something wrong. A proactive approach can save many headaches in the long run.
Content Provider: http://www.traffichelp4u.com
For more Business Articles by Ian Williamson please visit www.real-articles.com/Category/Business/206
Write a Review
Add to My Favorite
Refer it to Friend
Report Article
Other links owned by this user
One of the big complaints about skiing is the cost to participate in the sport. Accommodations are normally one of the greatest expenses and one that can be controlled. Here are three tips that you can put to use this winter to reduce the cost of
Category:
Bass fishing is a vry sought aftr sport in th Unitd Stats and many othr countris lik Australia and Canada. Many tournamnts ar hld throughout th yar and this has mad bass fishing a vry lucrativ industry. Although bass is an
Category:
Tis silent ealt epidemic is a ticking time bomb. Te Hepatitis C virus is te newest recognized plague to afflict te baby-boomers. How do you get Hepatitis C? If you ave ever ad a blood transfusion before 1992, you may
Category:
Good er service is one of the most important part of your business. It's essential to get repeat ers, the backbone of most businesses. And unsatisfied ers are always fast to spread their unhappiness. So here are a few tips about
Category:
One of the things that many times stops home owners from attempting to take on their own lanscaping project is fear. Look through the books on lanscaping an rea some of the suggestions an it can scare a person to eath. Fear not! You
Category:
There are several retirement accounts with tax implications. 401K accounts, Keogh accounts, Roth IRAs and standard IRAs are some of the most important and widely know retirement accounts. What is an Individual Retirement Account (IRA)?
Category:
Investing in a home landscaping project is a smart decision. Time, a budget and a properly laid out plan are things to consider Included in the investment is the search for the best professional landscape contractor available who can stay
Category:
Most articles about 401(k) plans, traditional IRAs and Roth IRAs focus on rules and regulations. Contribution limitations and income tax issues usually take precedent. Unfortunately, little attention is given to the matter of control. This
Category:
If you ask 100 different hypnotists for their definition of hypnosis, you will likely get 100 different answers.Because, while most hypnotists, Hypno-therapists, psychologists who use hypnosis, stage hypnotists as well as enthusiastic amateurs, know
Category:
Exercising during pregnancy is something that no expectant mother should miss. Cycling is a low-impact exercise widely recommended for pregnant women, providing cardiovascular benefits and helping you to remain in great shape! Do not
Category:
Have you heard the news? Coffee has antioxidants! Antioxidants have been studied to a great extent. The evidence that is becoming available today shows that antioxidants can potentially delay the aging process as well as protect the body against the
Category:
An experienced bicyclist's motto is (or should be) "never walk home". Flat tires, broken chains and bent frames are just some of mechanical problems that a rider can encounter when y are out for a ride. Experienced riders learn quickly that
Category:
Nothing focuses the mind on transforming raw material into an object of beauty, utility, and practicality better than landscaping. The land will make you wait when you do not feel like waiting, and nature, a mysterious consequence of every landscaping
Category:
Fr thse lking fr a different cultural experience, r even just a great hliday destinatin, then adding Malaysia t yur travel list will nt disappint. A Malaysian hliday can be a relaxed resrt style getaway n ne f the islands such as Sabah
Category:
Other links at Business > Customer Service
No great success is ever attained in life without the surmounting of obstacles. In every life there are challenges. Some people view challenges as problems, others view them as opportunities.
Category:
At the backbone of every successful business is the repeat customer. While it is great to get referrals, it is important to realize that a referral may result in an interested individual taking a look at a business or store, but by and large curiosity rar
Category:
After location, marketing, and a business plan, our customer service is what keeps repeat business coming back for more. If you don't value your repeat business, your competition will.
Category:
In a fast paced, dynamic environment like a customer facing group, there is potential for great wins and some losses as far as attracting, gaining and retaining customers go.
Category:
That might sound like a strange question, but hear me out. You may have a case of Client Resentment Disease. If you are not being paid what you deserve, you will feel resentful each time a client does something - even a little ?off? - like
Category:
Site Sponsor
Directory Statistics
Articles: 68252
Categories: 501
Yahoo Entertainment
