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I have learned the hard way and have to admit it is difficult not to slip into promising a rose garden. It sounds so good and feels like it will clinch the sale, but in many cases it actually backfires right away....More

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Date Added: Jun 20, 2007 Hits: 0 Rating: 0.00 Votes: 0

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72. 10 Reasons to Implement a Customer Service Program

Customers are the most important elements for the success of a business. Attaining and retaining the customers is one of the most important and essential tools for the success of any business....More

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Date Added: May 23, 2007 Hits: 0 Rating: 0.00 Votes: 0

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73. Creating Customer Service Excellence

In a fast paced, dynamic environment like a customer facing group, there is potential for great wins and some losses as far as attracting, gaining and retaining customers go....More

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Date Added: May 24, 2007 Hits: 0 Rating: 0.00 Votes: 0

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74. Choosing To Outsource Work Overloads

Outsourcing is a common practice with businesses today, whether they are home based or not. For the home business operator, outsourcing can be a great way to bring in extra income by taking on additional work....More

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Date Added: May 28, 2007 Hits: 0 Rating: 0.00 Votes: 0

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75. Customer and Employee Loyalty: How Do You Rate?

The average company loses half their customers in 5 years and half their employees in 4 years(*1) This has significant impact to overall customer, employee, investor and supplier loyalty....More

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Date Added: May 26, 2007 Hits: 0 Rating: 0.00 Votes: 0

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76. How to Deal with a Hostile Customer

Any job which involves customer service will, before long, involve a few unpleasant encounters with at least one customer who has a problem about something. There is a notable difference between customers who have an understandable complaint, and those wh...More

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Date Added: Jun 23, 2007 Hits: 0 Rating: 0.00 Votes: 0

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77. How to Identify With a Customer in Your Business Industry

No matter what industry you work in, this can be applied to your line of work, especially in the hospitality industry. Nearly half the jobs held at any given time are service positions. It's the way our economy works. The vital function of helping custome...More

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Date Added: Jun 26, 2007 Hits: 0 Rating: 0.00 Votes: 0

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78. Trends In Customer Support Software

A robust and aggressive business environment thrives on customer relationship....More

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Date Added: Aug 16, 2007 Hits: 0 Rating: 0.00 Votes: 0

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79. The Power of Delighting a Customer

A thoughtful gesture can delight a customer and result in enormous good will toward your product or service. I witnessed something spectacular that improved my philosophy about caring about customers. With one simple act, a colleague of mine created buzz...More

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Date Added: Jul 2, 2007 Hits: 1 Rating: 0.00 Votes: 0

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80. Improving Customer Service Relationship

Any time that you enter a restaurant and are greeter by the hostess, when you are bombarded in a department store by an employee who ask if they can help you or the cashier at the grocery store, you are experiencing a tiny bit of customer service....More

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