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Let me er your call." What goes through your mind when you hear those words? Do you have visions of being placed on hold, waiting for someone else to come on the line, repeating what you just said, and then hearing one more time, "Let me...More

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Date Added: Mar 1, 2007 Hits: 0 Rating: 0.00 Votes: 0

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32. Why you need an Answering Service?

The integral role played by the telephone as a business communication tool accounts for the growing importance of answering service businesses. All businesses, whether a physician's private practice, a small construction company, or a conglomerate,...More

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33. Boost Productivity and Customers' Satisfaction with Superior Call Center Software

Date Added: Mar 1, 2007 Hits: 0 Rating: 0.00 Votes: 0

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Whether the busness s credt card collectons or customer servce for a sales company, good call center software should nvolve total telephone system management. Systems, whether purchased pre-packaged or developed strctly for that busness, should...More

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Date Added: Mar 1, 2007 Hits: 0 Rating: 0.00 Votes: 0

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34. Top 6 Ways to Get An Angry Customer to Back Down

1. Apologize. An apology make the angry cutomer feel heard and undertood. It diffue and anger and allow you to begin to re-etablih trut. Not only that, but pilot tudie have found that the mere act of apologizing ha reduced lawuit,...More

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Date Added: Mar 1, 2007 Hits: 0 Rating: 0.00 Votes: 0

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35. 6 Tips for Keeping Your Cool When Customers Get Hot

1. Be assertive - not aggressive or passive. My definition of assertion is simple: "Say what you mean, mean what you say, and don't be mean when you say it." Let this rule guide your conversations with all customers and you will always be...More

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36. Top 7 Things You Need to Know Before Dealing With Your Next Difficult Customer

Date Added: Mar 1, 2007 Hits: 0 Rating: 0.00 Votes: 0

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1. Anger precludes rationality. Angry customers simply cannot rationalize. This is because they are so wrapped up in the emotion of anger that everything you say is filtered through their emotions. Anger is an emotion and emotions are...More

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Date Added: Mar 1, 2007 Hits: 0 Rating: 0.00 Votes: 0

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37. The Moment of Truth

Every customer contct is Moment of Truth tht cretes Moment of Misery, Moment of Mediocrity, or Moment of WOW. In the Moment of Truth you cn crete customers for LIFE or you cn initite slow nd pinful demise of your compny one customer...More

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Date Added: Mar 1, 2007 Hits: 0 Rating: 0.00 Votes: 0

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38. Top 6 Things Not to Do With Angry Customers

1. Don't make threats. Have you ever said this, "If you don't calm down, I'm not going to help you." Or, "If you continue to yell at me, I'm going to have no choice but to terminate this phone call." If you've ever made these, or...More

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Date Added: Mar 1, 2007 Hits: 0 Rating: 0.00 Votes: 0

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39. How About Some Customer Service. Please!!

Communication is one of the most important industries in the world. People have a need to talk, to get in touch with their friends and family, no matter where they are in the world. We started with letters sent with any individual traveling in that...More

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Date Added: Mar 1, 2007 Hits: 0 Rating: 0.00 Votes: 0

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40. Customer Service Software Integrates Attitude, Aptitude, and Speed

A desk. A chair. A telephone and computer. That's all that's needed to create a workable help desk, right? Wrong! No matter the type of service a company offers, the help desk should also be staffed by knowledgeable people who have state-of-the-art...More

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