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In running an IT consulting business, do not be too quick to give new clients credit. Even when you give them credit, keep their lines of credit relatively low until they?ve built up some history with you. Provide Low Lines of Credit...More

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Date Added: Mar 1, 2007 Hits: 0 Rating: 0.00 Votes: 0

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12. Contracts For Your Customers, Ink It On Paper

When you're dealing with customers, sometimes things can go wrong. It might be your fault, it might be their fault or it might be no-one's fault -- but if you didn't make a contract, then you'll all suffer. Why Do I Need...More

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Date Added: Mar 1, 2007 Hits: 0 Rating: 0.00 Votes: 0

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13. Live Answering Service

With so many automated answering services for businesses out there, customers often find themselves extremely frustrated, wishing they could talk to a live answering service instead. Answering services have the route of letter writing ? it?s all...More

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Date Added: Mar 1, 2007 Hits: 0 Rating: 0.00 Votes: 0

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14. Making Great First and Last Impressions Over the Telephone

1. Greet the customer enthusiastically. Put a smile on your face and energy in your voice. Intentionally sound fun, interesting, friendly, and conversational. When you do these simple things, you will find that you are quickly establishing...More

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Date Added: Mar 1, 2007 Hits: 0 Rating: 0.00 Votes: 0

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15. Call Center Monitoring Software

Call center monitoring software provides quality monitoring that improves the life cycle performance of campaigns. Phone calls received by a call center are monitored to make sure that customers are given the appropriate and correct information for...More

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Date Added: Mar 1, 2007 Hits: 0 Rating: 0.00 Votes: 0

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16. Support is key to success for any company

As you may have already heard, PAS (the Prosperity Automated System) has added another income source to its line-up. It is called Freedom Rocks. Freedom Rocks, in a nutshell, promotes a unique "Wealth Builder" program that produces automated buy and...More

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Date Added: Mar 1, 2007 Hits: 0 Rating: 0.00 Votes: 0

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17. 9 Steps for Coaching Call Center Agents

The call record method is, in my opinion, one of the best approaches to coaching agent phone and ensuring quality. Here?s a 9-step plan for effectively coaching call center agent phone : 1. Randomly record 2 ?3 telephone...More

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Date Added: Mar 1, 2007 Hits: 0 Rating: 0.00 Votes: 0

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18. Butchering Customer Service

All businesses strive to provide excellent customer service, but there?s a fine line between service and servily. Extreme servily is called obsequiousness. Now there?s a word for you to know. Even if you don?t know what means, you?ve experienced...More

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Date Added: Mar 1, 2007 Hits: 0 Rating: 0.00 Votes: 0

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19. Quiz- Do You Sell Yourself To The Customer?

Sales is one of the most exciting professions. It is also one of the toughest professions. Selling to customers can be a real task. If by any chance, u get a tough buyer, u will need all the training to sell to him/her. Let me ask u - do u sell...More

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20. Up-Servicing: Creating Superior Customer Value Through Up-Selling Valuable Add-Ons

Date Added: Mar 1, 2007 Hits: 0 Rating: 0.00 Votes: 0

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About once a week I grab my laptop and head to a caf? to work, brainstorm, and map out business plans. I usually enjoy a latt?, cappuccino, or green tea while I work and I?ve found the change of scenery ignites my creativity and jump starts my...More

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