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Excellent customer service and respect for the customer are the same thing. To deliver excellent customer service, we must respect that our customers have choices and do everything humanly possible to keep them as customers....More
Date Added: Jul 19, 2007 Hits: 1 Rating: 0.00 Votes: 0
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Date Added: Jul 19, 2007 Hits: 1 Rating: 0.00 Votes: 0
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How a single employee can ruin a company's reputation....More
Date Added: Jun 28, 2007 Hits: 1 Rating: 0.00 Votes: 0
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Date Added: Jun 28, 2007 Hits: 1 Rating: 0.00 Votes: 0
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How do you know if you need a support ticket software. There's a series of things you would normally consider to find out if you really need one...More
Date Added: Aug 15, 2007 Hits: 0 Rating: 0.00 Votes: 0
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Date Added: Aug 15, 2007 Hits: 0 Rating: 0.00 Votes: 0
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If you want to succeed, make sure you follow the only master that matters. You may need to adjust your goals in order to do so. Here's how to do that!...More
Date Added: Aug 13, 2007 Hits: 1 Rating: 0.00 Votes: 0
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Date Added: Aug 13, 2007 Hits: 1 Rating: 0.00 Votes: 0
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It takes commitment and an obsession about customers to win business. Over the years, my experiences have taught me that it is simple to create a customer-focused culture, but it certainly isn't easy. If a company gets it right, however, the customers and...More
Date Added: Jul 10, 2007 Hits: 0 Rating: 0.00 Votes: 0
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Date Added: Jul 10, 2007 Hits: 0 Rating: 0.00 Votes: 0
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It's an application offered by companies, through which customers can access their technical support services. But is it worth it?...More
Date Added: Aug 28, 2007 Hits: 0 Rating: 0.00 Votes: 0
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Date Added: Aug 28, 2007 Hits: 0 Rating: 0.00 Votes: 0
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Now, wait a minute. You are not a stage comedian or an actor. Your job is to sell something, not put on a clown act. How does humor fit into customer service? And that's exactly why this works: Everybody thinks just like the above paragraph. Because every...More
Date Added: Jun 28, 2007 Hits: 0 Rating: 0.00 Votes: 0
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Date Added: Jun 28, 2007 Hits: 0 Rating: 0.00 Votes: 0
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Online chat is becoming the standard for communication in business and personal life alike....More
Date Added: Jul 25, 2007 Hits: 0 Rating: 0.00 Votes: 0
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Date Added: Jul 25, 2007 Hits: 0 Rating: 0.00 Votes: 0
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People who do not keep little commitments don't keep big ones either. Winning, profitable companies constantly inspire customer confidence by their actions, and always conduct business in a trustworthy manner. They keep their word. Commitments that are ke...More
Date Added: Jul 9, 2007 Hits: 1 Rating: 0.00 Votes: 0
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Date Added: Jul 9, 2007 Hits: 1 Rating: 0.00 Votes: 0
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Positive, helpful signs welcome customers and lead them to buy. It's the little things that count and add up to success that make customers happy and keep them coming back. That first customer touch point, your signs, is vitally important....More
Date Added: Jul 19, 2007 Hits: 0 Rating: 0.00 Votes: 0
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Date Added: Jul 19, 2007 Hits: 0 Rating: 0.00 Votes: 0
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