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For sses large and small, their profitability and success depends upon customer retention, customer relationship enhancements and customer acquisition. This is often known as Customer Relationship Management or CRM. CRM is the managing of all...More

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Date Added: Mar 1, 2007 Hits: 0 Rating: 0.00 Votes: 0

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2. The Customer Is Sometimes Always Right?

In short, yes? uhm well, no? maybe sometimes? O.k., so you might have gathered by now that there is no ?short? answer. Anybody who truly believes that the customer is always right hasn?t really given this policy much thought. When was the...More

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3. Why does every company need a CRM (Customer Relationship Management)?

Date Added: Mar 1, 2007 Hits: 0 Rating: 0.00 Votes: 0

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Firs, le?s define wha a CRM is: The erm Cusomer Relaionship Managemen (CRM) sofware is a sysem ha connecs differen pars of a company hrough he hread of cusomer relaionships. Sales, Markeing, Accouning and Cusomer Service can all be...More

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Date Added: Mar 1, 2007 Hits: 0 Rating: 0.00 Votes: 0

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4. Improving Customer Service Through Help Desk Software

Help desk have now become a core par of good business service and operaion. The erm iself is generally associaed wih he end user suppor cener. However, he fundamenal role i plays on a company?s service funcion is o bring muliple resources...More

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Date Added: Mar 1, 2007 Hits: 0 Rating: 0.00 Votes: 0

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5. How to Write a Complaint Letter That Gets the Result You Want

Have you been double-charged on your credit card? Did the poor service at that restaurant ruin your special evening? Were the flowers you ordered delivered to the wrong address? Then it?s time you write a complaint letter that gets the situation resolved...More

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Date Added: Mar 1, 2007 Hits: 0 Rating: 0.00 Votes: 0

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6. The ABCs of Customer Recovery

This week I present 26 little ideas to help you respond to complaints and difficult customers with much more ease?.the ABC?s of Customer Recovery. A ct as if every lost customer?s sales come out of your paycheck....More

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Date Added: Mar 1, 2007 Hits: 0 Rating: 0.00 Votes: 0

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7. Christian Services: Service or Using Others?

I know a good Christian lady who cuts hair for a living. That?s her occupation. That?s how e makes a living. She is very good at it. Why is it that when Christians come to her op they expect a ?discount? just because they go to the same Church that...More

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Date Added: Mar 1, 2007 Hits: 0 Rating: 0.00 Votes: 0

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8. The Voice of Customer Service

Customer relationship management tools abound, yet let's hear it for old technology. Your voice is the most multifaceted customer service tool in your toolkit. Your voice can convey concern, care and compassion. It can alternately convey boredom,...More

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9. Additional phone lines allows for greater customer-service success

Date Added: Mar 1, 2007 Hits: 0 Rating: 0.00 Votes: 0

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With the complexity of one?s business comes the stress of an effective phone system. With multiple customer service representatives at my business, I found it hard to find a phone system that could handle the workload of the many users at one time. After...More

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Date Added: Mar 1, 2007 Hits: 0 Rating: 0.00 Votes: 0

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10. Exceptional eCustomer Service - In 4 Simple Tips

Two weeks ago I scribed a note of praise for Office Depot on PlanetFeedback.Com. Two ours later I got a personal response from Office Depot?s executive office. Last Friday I logged a complex complaint via email to my wireless pone company. Less tan 3...More

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